Bad Review on your business or establishment?

Well Happy 2015,

It has been awhile since i last posted but I saw this review and I had to post it because it think it’s a great lesson. With todays social media and review sites everyone and I mean EVERYONE has a voice. When you get negative feed back the first thing you want to do is just ignore it or try to get it removed. Here is a better solution. RESPOND TO IT! Apologizing for mistakes that have been made is the best way to address a bad review. Lets face it, people are looking for good and bad reviews. How you respond is crucial to the perception of the public. Look at this post and how it played out.

Screen Shot 2015-02-03 at 7.50.14 AM

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In this case other reviewers, understood the situation and voiced their opinion for what it was worth.